Elite Hotels manage three sites in the South of England, each boasting outstanding levels of comfort, facilities, and service, which include, luxurious spas, outstanding business and banqueting facilities, and award-winning gourmet dining.

We asked Giles Minter, Elite Hotel’s Group Purchasing Controller, about his thoughts on our last few years of partnership.

1. How does Entegra manage your partnership to ensure a seamless experience, and how has this influenced your decision to continue using our services over time?

Entegra has been a consistent and responsive partner. They keep us updated on agreed actions in a timely manner – always listening to our needs and offering practical solutions that genuinely work for us. We’ve appreciated their commitment to not only reducing our costs but also continuously finding ways to add value to the partnership. It’s this proactive and collaborative approach that’s made the relationship work so well over the years.

2. What challenges have you faced in your operations or procurement that your partnership with Entegra has directly addressed?

We’ve seen significant improvements in how we manage our purchasing. Entegra has helped us update supplier data across our system and led reviews of key spend categories – even running tenders on our behalf. They also monitor our pricing closely and identify cost-saving opportunities – which has been vital in managing food cost inflation. Importantly, they’ve taken the burden of resolving supplier issues off our plate – letting us stay focused on operations.

3. Beyond those specific challenges, can you give any examples of how Entegra has impacted your wider operations?

One of the standout contributions has been Entegra’s role in introducing and sustaining a uniform breakfast standard across all our hotels. It was a coordinated effort that has really elevated the guest experience. They’ve also facilitated team workshops focused on food cost optimisation (FCOS) – and they go out of their way to host productive group meetings in neutral venues – keeping everyone aligned and engaged.

4. What aspects of our service do you believe differentiate us from other procurement providers you’ve considered in the past?

What stands out most is the hands-on, flexible approach. Entegra consultants are positive, pragmatic, and genuinely client-focused. They bring a consultancy mindset – many of them have chef or hospitality backgrounds – so they understand the nuances of our environment. That level of expertise and empathy makes a big difference.

5. Why would you recommend Entegra to other organisations within the hospitality industry?

Entegra’s strength lies in its breadth of experience across the hospitality sector. Their consultants really understand the day-to-day challenges of our industry because they’ve lived it themselves. They take the time to listen and then tailor their approach – not just to each hotel, but to our wider business goals. It’s rare to find a procurement partner that truly integrates with your operation. With Entegra, that’s exactly what we’ve found.

If you want to find out more about how we serve hotels you can explore our industry page or contact us today and start the conversation.